Booking & Availability

How do I check if an item is available?
Just choose your hire dates on the product page and our calendar will show you what’s available straight away.

What if my dates aren’t showing as available?
That usually means the item is already booked for those dates. If you’re flexible, try adjusting your dates — or feel free to get in touch and we’ll see what we can do.

Do I need to contact you to confirm my booking?
No need — once you place your booking, your dates are secured and we’ll be in touch before delivery.

Delivery & Pickup

Where do you deliver?
We currently deliver across Waikato and Bay of Plenty, from Taupo up to Pokeno, and Raglan across to Papamoa, covering all areas in between. You can also pick up free of charge at our base in Hamilton.

When will my items be delivered and collected?
Delivery and pickup are arranged around your hire dates. We’ll confirm the exact timing with you before your hire begins so everything runs smoothly.

Cleaning & Safety

Are items cleaned between hires?
Yes — every item is cleaned and safety-checked between hires, so it’s ready for the next family.

Do you provide instructions for using the gear?
Where needed, we’ll include instructions to help you use the item safely and confidently.

Changes & Cancellations

Can I change my hire dates after booking?
If your plans change, please contact us as soon as you can. Changes are always subject to availability.

What happens if I need to cancel?
Our cancellation and refund policy can be found [here]. If you’re unsure, just reach out and we’re happy to help explain.

General

What if something goes wrong during my hire?
Please get in touch straight away — we’re here to help and will do our best to sort things quickly.

I still have questions — how can I contact you?
You can reach us via our contact page and we’ll get back to you as soon as we can.