Last updated: 10 December 2025

At Travel Tots, we understand that plans change — especially when little ones are involved. Our cancellation and refund policy is designed to be fair, clear, and simple, while ensuring our hire items are available, clean, and prepared for each family.

Cancellations

7+ days before your hire start date

✔ Full refund

4–6 days before your hire start date

✔ 50% refund
(Or full store credit for future use)

Within 2 days of your hire start date

✖ No refund
Because your items have already been cleaned, prepared, and reserved exclusively for your booking.

Changes to Bookings

Changes may be made up to 48 hours before your hire start date, depending on item availability.
If the new dates/items are unavailable, our standard cancellation rules apply.

Refunds for Faulty Items

We take pride in providing clean, safe, high-quality gear.
If something isn’t right on delivery:

• Contact us at hello@traveltots.nz within 6 hours

• We will replace, repair, or refund depending on the situation

We do not refund issues caused by misuse or failure to follow manufacturer instructions.

Early Returns

Returning an item early does not qualify for a refund of unused days.

Non-Refundable Situations

Refunds are not issued for:

• Misuse or incorrect setup of equipment

• Change of mind after delivery

• Late cancellations (within 2 days)

• Items unable to be delivered 

• Items damaged or lost during hire

• Excessive soiling or cleaning beyond normal use

• Hire periods shortened after the booking begins

Late Returns

If items are not ready for collection at the agreed time:

• A full extra daily hire fee applies per day late

• Items more than 3 days late may be charged at full replacement value

Contact Us

For refund or cancellation requests, please email us at hello@traveltots.nz.
We’re here to help and aim to make your hiring experience smooth and stress-free.